RETURNS POLICY
SUMMARY:
- PRINT THAT T SHIRT LTD OPERATES A FULL REFUND AND RETURNS POLICY IN ACCORDANCE WITH THE EU DISTANCE SELLING DIRECTIVE
- RETURNED GOODS MUST BE RECEIVED WITHIN A PERIOD OF 30 DAYS FROM THE TIME OF YOUR COMPLETED ORDER
- RETURNED GOODS MUST BE RECEIVED PROPERLY PACKAGED, CLEAN AND UNUSED.
- RETURNED ITEMS WILL BE SUBJECT TO INSPECTION AND RETURN CLAIMS MAY BE DECLINED AT THE SOLE DISCRETION OF PRINT THAT T SHIRT LTD
FOR FURTHER INFO READ BELOW:
TO CANCEL OR AMEND YOUR ORDER
BEFORE PAYING FOR YOUR ORDER PLEASE CHECK THAT EVERY SMALL DETAIL RELATING TO YOUR ORDER IS CORRECT. PLEASE CHECK AND DOUBLE CHECK THAT YOU HAVE SELECTED THE CORRECT OPTIONS INCLUDING GARMENT, COLOUR, SIZE, DESIGN AND POSITIONING ETC.
IF YOU FEEL THAT A MISTAKE HAS BEEN MADE AND WISH TO CANCEL OR AMEND YOUR ORDER THEN PLEASE SEND AN URGENT EMAIL TO INFO@PRINTTHATTSHIRT.COM
PLEASE INFORM US IMMEDIATELY OF ANY CHANGES OR CANCELLATION TO YOUR ORDER AND PLEASE ENSURE THAT THE SUBJECT HEADING IN YOU E-MAIL IS MARKED AS URGENT.
SHOULD YOU CHOOSE TO CANCEL OR AMEND YOUR ORDER AT THIS STAGE THEN NO QUESTIONS WILL BE ASKED AND IN THE EVENT OF CANCELLATION A FULL REFUND WILL BE CREDITED TO YOUR CREDIT OR DEBIT CARD INCLUDING ALL POSTAGE COSTS.
TO ALLOW FOR AMENDMENTS AND CANCELLATIONS AT THIS STAGE, OUR ADMIN TEAM WILL ALLOW A MINIMUM PERIOD OF 1 HOUR FROM RECEIPT OF NEW ORDERS BEFORE PROCESSING THE DETAILS AND SUBMITTING THE ORDER TO THE PRINTING TEAM.
UNFORTUNATELY, ONCE YOUR ORDER HAS REACHED THE PRINTING TEAM IT WILL BE TOO LATE TO CANCEL OR AMEND YOUR ORDER AND THERE IS NO GUARANTEE THAT SUCH CLAIMS MADE AFTER THIS PERIOD WILL BE UPHELD.
TO RETURN GOODS
PRINT THAT T SHIRT LTD OBSERVE STRINGENT PROCEDURES FOR ALL RETURN CLAIMS AND FAILURE TO OBSERVE THESE PROCEDURES MAY RESULT IN YOUR CLAIM BEING DECLINED. THERE IS 3 STAGES TO THE RETURN PROCESS:
WARNING
IN ACCORDANCE WITH LEGAL REQUIREMENTS, CUSTOM ORDERED PRODUCTS IE. ITEMS WHICH HAVE BEEN SPECIFICALLY PRODUCED IN ORDER TO MEET A CUSTOMERS EXACT SPECIFICATION CANNOT BE RETURNED UNLESS AN ERROR HAS OCCURRED WHICH IS THE ABSOLUTE FAULT OF THE SUPPLIER.
VALIDATION OF CLAIM
PRIOR TO RETURNING ANY ITEM(S) TO PRINT THAT T SHIRT LTD YOU MUST FIRST OF ALL HAVE YOUR RETURN CLAIM VALIDATED BY OUR CUSTOMER SERVICE TEAM.
RETURN CLAIMS WILL NOT BE VALIDATED UNLESS ONE OF THE FOLLOWING CONDITIONS CAN BE MET:
- PRODUCT IS DEEMED TO BE OF UNACCEPTABLE QUALITY OR FINISHED TO AN UNACCEPTABLE STANDARD
- PRODUCT IS DEEMED TO BE DAMAGED OR FAULTY
- PRODUCT IS DEEMED TO BE OF THE INCORRECT COLOUR OR SIZE COMBINATION AND DOES NOT MATCH YOUR CHOSEN SPECIFICATION AS PER CONFIRMATION E-MAIL
PLEASE REQUEST YOUR RETURNS VALIDATION FORM BY EMAIL (CLICK HERE)
CLAIMS MUST BE VALIDATED WITHIN 7 DAYS FROM DELIVERY IN ACCORDANCE WITH CLAUSE 9.3 OF OUR TERMS AND CONDITIONS.
INSPECTION OF GOODS
PLEASE REMEMBER NOT TO RETURN ANY GOODS BEFORE YOUR RETURN CLAIM HAS BEEN VALIDATED IN ACCORDANCE WITH THE INSTRUCTIONS SET OUT ON THIS PAGE AND PLEASE NOTE THAT CONDITIONS APPLY.
FULL AND DETAILED INSTRUCTIONS ON HOW TO RETURN YOUR ORDER WILL BE FORWARDED BY E-MAIL WHEN YOUR RETURN CLAIM HAS BEEN VALIDATED.
PLEASE NOTE VALIDATION DOES NOT MEAN THAT YOUR RETURN CLAIM HAS BEEN APPROVED AND ALL RETURNED ITEMS WILL BE SUBJECT TO DETAILED INSPECTION BEFORE PAYMENT IS RETURNED OR GOODS EXCHANGED.
REFUND OR REPLACEMENT
IF WE ARE SATISFIED THAT YOUR CLAIM IS GENUINE THEN GOODS WILL BE EXCHANGED OR A FULL REFUND WILL BE APPLIED TO YOUR CREDIT OR DEBIT CARD INCLUDING THE INITIAL POSTAGE COSTS.
REGRETTABLY THE CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURN POSTAGE AND PACKAGING.
CONDITIONS
- RETURN CLAIMS MUST BE VALIDATED
- RETURNED ITEMS WILL BE SUBJECT TO INSPECTION AND RETURN CLAIMS MAY BE DECLINED AT THE SOLE DISCRETION OF PRINT THAT T SHIRT LTD
- IF YOUR CLAIM IS APPROVED THEN YOU WILL HAVE THE OPTION TO RECEIVE EITHER A CREDIT NOTE, REFUND OR REPLACEMENT
- IF YOUR CLAIM IS DECLINED THEN GOODS WILL BE REPACKAGED AND REDELIVERED.
PLEASE NOTE
- RETURNED GOODS MUST BE RECEIVED WITHIN A PERIOD OF 30 DAYS FROM THE TIME OF YOUR COMPLETED ORDER
- RETURNED GOODS MUST BE RECEIVED PROPERLY PACKAGED, CLEAN AND UNUSED.
WE WILL ENDEAVOUR TO COMPLETE THE RETURN PROCESS AS QUICKLY AS POSSIBLE BUT IN ACCORDANCE WITH THE LAW IT MAY TAKE UP TO A MAXIMUM OF 30 DAYS.
PROOF OF POSTAGE
PLEASE NOTE WE CANNOT ACCEPT LIABILITY FOR GOODS LOST OR DAMAGED DURING RETURN TRANSIT.
YOU ARE ADVISED TO WRAP THE PRODUCT CAREFULLY AND YOU ARE ALSO ADVISED TO RETURN GOODS BY RECORDED DELIVERY, REGISTERED POST OR BY COURIER. PROOF OF POSTAGE WILL NOT BE ACCEPTED AS PROOF OF DELIVERY.
DISCLAIMER
PRINT THAT T SHIRT LTD AND OUR SUPPLIERS OBSERVE STRICT QUALITY CONTROL PROCEDURES BUT UNFORTUNATELY PRODUCT DEFECTS, PRINTING MISTAKES AND OTHER ERRORS MAY STILL OCCUR FROM TIME TO TIME. IN THE EVENT OF ANY SUCH ERROR YOUR ORDER WILL BE EXCHANGED OR REFUNDED.
PLEASE REMEMBER NOT TO RETURN ANYTHING BEFORE YOUR CLAIM HAS FIRST BEEN VALIDATED IN ACCORDANCE WITH THE INSTRUCTIONS SET OUT ON THIS PAGE AND PLEASE NOTE THAT CONDITIONS APPLY.
PRINT THAT T SHIRT LTD OBSERVE STRINGENT PROCEDURES FOR ALL RETURN CLAIMS AND FAILURE TO OBSERVE THESE PROCEDURES MAY RESULT IN YOUR CLAIM BEING DECLINED.
LEGAL STUFF
PRINT THAT T SHIRT LTD OPERATES A FULL REFUND AND RETURNS POLICY IN ACCORDANCE WITH THE EU DISTANCE SELLING DIRECTIVE WHICH CAME INTO EFFECT IN JUNE 2000 AND IS PART OF UK LAW UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000.
EU DISTANCE SELLING DIRECTIVE
AN OVERVIEW OF THE EU DISTANCE SELLING DIRECTIVE IS SET OUT BELOW:
THE AIM OF EU LEGISLATION IN THE FIELD OF DISTANCE SELLING IS TO PUT CONSUMERS WHO PURCHASE GOODS OR SERVICES THROUGH DISTANCE COMMUNICATION MEANS IN A SIMILAR POSITION TO CONSUMERS WHO BUY GOODS OR SERVICES IN SHOPS.
THE DIRECTIVE THEREFORE APPLIES TO MOST CONTRACTS WHERE A CONSUMER AND A SUPPLIER RUNNING AN ORGANISED DISTANCE-SELLING SCHEME DO NOT MEET FACE TO FACE AT ANY STAGE
IT INCLUDES TRADITIONAL MEANS OF DISTANCE COMMUNICATION SUCH AS PRESS ADVERTS ACCOMPANIED BY ORDER FORMS, CATALOGUE SALES AND TELEPHONE SALES BUT ALSO COVERS MORE TECHNOLOGICALLY ADVANCED MEANS OF DISTANCE COMMUNICATION SUCH AS AUTOMATED TELESHOPPING SYSTEMS, MOBILE PHONE COMMERCE (M-COMMERCE), AND THE USE OF THE INTERNET (E-COMMERCE).
THE DISTANCE SELLING DIRECTIVE APPLIES TO ANY CONSUMER DISTANCE CONTRACT MADE UNDER THE LAW OF AN EU-MEMBER STATE AS WELL AS THE EUROPEAN ECONOMIC AREA (EEA). IT PROVIDES A NUMBER OF FUNDAMENTAL LEGAL RIGHTS FOR CONSUMERS IN ORDER TO ENSURE A HIGH LEVEL OF CONSUMER PROTECTION THROUGHOUT THE EU INCLUDING:
- THE PROVISION OF COMPREHENSIVE INFORMATION BEFORE THE PURCHASE
- CONFIRMATION OF THAT INFORMATION IN A DURABLE MEDIUM (SUCH AS WRITTEN CONFIRMATION BY E-MAIL)
- THE RIGHT TO CANCEL THE CONTRACT WITHIN 7 WORKING DAYS WITHOUT GIVING ANY REASON AND WITHOUT PENALTY, EXCEPT THE COST OF RETURNING THE GOODS (RIGHT OF WITHDRAWAL)
- WHERE THE CONSUMER HAS CANCELLED THE CONTRACT, THE RIGHT TO A REFUND WITHIN 30 DAYS OF CANCELLATION
- DELIVERY OF THE GOODS OR PERFORMANCE OF THE SERVICE WITHIN 30 DAYS OF THE DAY AFTER THE CONSUMER PLACED HIS ORDER
- PROTECTION FROM UNSOLICITED SELLING
- PROTECTION FROM FRAUDULENT USE OF PAYMENT CARDS
- NON VALIDITY OF ANY WAIVER OF THE RIGHTS AND OBLIGATIONS PROVIDED FOR UNDER THE DIRECTIVE, WHETHER INSTIGATED BY THE CONSUMER OR THE SUPPLIER
THERE ARE ALSO SOME EXEMPTIONS FROM THE RIGHT OF WITHDRAWAL. THESE WILL APPLY UNLESS THE CONSUMER AND SUPPLIER AGREE OTHERWISE. THESE EXEMPTIONS COVER, FOR INSTANCE, GOODS MADE TO THE CONSUMER'S SPECIFICATIONS AND PERISHABLE GOODS.
PLEASE ALSO NOTE THAT CONTRACTS BETWEEN BUSINESSES ARE NOT GOVERNED BY THESE REGULATIONS.
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